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To access your Xbox One console, follow these steps:

  1. Open the memory and click on "Use a code".
  2. A window will open offering the option to redeem your purchase.
  3. Your purchase will be applied to your account after entering the product code and clicking "Next".
  4. Enjoy your Xbox game or credit!

Obtaining a Microsoft Store Code


To obtain a Microsoft Store code, follow these steps:

  1. Click on the "More" menu next to the search box at the top right of the Microsoft Store page.
  2. Select "Redeem a code".
  3. If you haven’t done so already, sign in to your Microsoft account to redeem the code.
  4. Enter a twenty-five character code and click "Redeem".

Expiration of Xbox Codes

When does an Xbox code end? When does an Xbox code expire? The recipient of a Microsoft or Xbox gift card has the opportunity to choose their preferred gift. These gift cards are free and can be used to purchase subscriptions like Xbox Live Gold.

Disabling Xbox Live Auto-Renewal

To automatically disable Xbox Live auto-renewal on your Xbox console, follow these steps:

  1. Take the controller and press the Xbox button.
  2. Go to your profile and system, choose Settings, Account, and Subscriptions.
  3. Select the subscription and follow the instructions to cancel it.

Changing Your Xbox App Account

Changing your account in the Xbox App is simple:

  1. Launch the Xbox Console Companion application.
  2. Click on Disconnect in the Settings.
  3. Sign in again.
  4. Click on Use another account to choose the Microsoft account you want to use.
  5. Enter the credentials for that Microsoft account if prompted.

Deleting Your Xbox 360 Account

To delete an Xbox 360 account, follow these instructions:

  1. Click on Settings and choose System.
  2. Select the Storage option.
  3. Choose Profiles.
  4. Select Delete.
  5. You can choose to delete the Xbox profile exclusively, while keeping saved games and achievements.

Trouble Accessing Your Microsoft Account

If you are unable to access your Microsoft account, try the following:

  • Verify the password.
  • Check if CAPS LOCK is disabled.
  • Ensure that the submitted information is correct, including the PIN or password in the PIN field.
  • Access the Login Options and choose whether to use a PIN or password to sign in with a Microsoft account.

Changing Your Microsoft Account on Your Computer

To change your Microsoft account on your computer, follow these steps:

  1. On the taskbar, select the Start button.
  2. Then, on the left side of the Start menu, choose the account name icon and select "Change user" and "Another user".

Viewing Xbox Live Emails

Solution 2: If you are currently logged into your Xbox console.

  • To access the guide, press the Xbox button.
  • Choose Profile and system, then Settings, then Account, then Sign-in, security & passkey.
  • The email address or phone number used to sign in will be displayed under "Show on Home page".

Finding Gamertags

To find your gamertag, follow these steps:

  1. Select your player image in the Xbox application menu.
  2. Then, select Customize and choose Change gamertag. (This is also where you can set up your player image.)

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