To solve problems with downloading Amazon Prime Video, follow these steps:
- Verify that your Amazon Prime subscription is active.
- Pay attention to your location.
- Turn off your VPN.
- Reset your streaming device.
- Clear the cache of the Prime Video application or reinstall the application completely.
In most cases, Amazon Prime does not work simply because the TV’s RAM is exhausted. To clear the cache of your Samsung TV, simply turn it off and hold down the power button for 20 to 25 seconds. Therefore, why can’t I access Prime Video? One possible answer is this:
Try resetting the login page to resolve the issue with accessing Prime Video. If you are having trouble logging out, visit the Prime Video website and go to the "My Devices" section. Here you can choose to remove the device by clicking on "Deregister". Additionally, there may be temporary connection issues that can cause access problems, so we recommend trying again later.
To resolve the issue, press and hold the Select and Play buttons on the remote control for a few seconds. This will restart the device and solve the problem with Prime Video.
You can use this simple procedure on Samsung TVs to reset Prime Video. After turning on the TV, hold down the power button for about 20 seconds. This will clear the TV’s cache. You can access the TV menu to restore Smart or clear browsing history.
Go to the personal area (the last thumbnail on the right side of the bottom menu) and select the gear icon in the upper right to clear the Prime Video cache. In the third point of the list, there is the wording "Clear search history with videos".
Assume that the application is installed in the latest version so that Prime Video can be updated on Smart TV. To do this, open the app store you used for installation and search for the application. Once found, go to the details page and select the update option if available.
Press the "Smart Hub" or "Home" button on the TV remote control (models vary depending on the TV) to update apps on the Samsung Smart TV. Select "Apps" from the menu and choose "My Apps". Then go to "Options" and select "Auto Update".
To access Amazon Prime Video on your TV, follow these steps:
- Turn on the TV.
- Open the Prime Video application on an Android mobile device, iPhone, iPad, or Fire tablet.
- In the Prime Video app, select the cast icon.
- Choose the device to use.
- Select a title to watch.
Go to the home dashboard, select the Amazon Prime Video icon, and access the list of content offered by the streaming platform to activate the viewing of TV series and movies.