Perché Prime Video non funziona su Smart TV?

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In most cases, Amazon Prime may not work simply because the TV’s RAM is exhausted. To clear the cache of your Samsung TV, follow these steps:

  1. Turn off the TV.
  2. Press and hold the power button for 20 to 25 seconds.

Troubleshooting Amazon Prime Video


If Amazon Prime is not functioning properly, try the following solutions:

  1. Restart Amazon Prime Video.
  2. Update the Amazon Prime Video app and restart your home network device.
  3. Clear the application cache or uninstall it if the problem persists.
  4. Check the update status of your device and update if necessary.

How to Contact Amazon Prime Support

In the past, you could call the toll-free number 800 798 277 for Amazon Prime support, which was available 24/7. Alternatively, you can try calling the numbers 800 145 851 and 800 628 805.

Watching Italian Movies on Amazon Prime

To watch movies in Italian on Amazon Prime, follow these steps:

  1. Select the movie you want to watch on Amazon Prime and press Play.
  2. Click on the speech bubble icon at the top right (next to the settings cogwheel).
  3. Choose your preferred audio and subtitle language.

Resetting Prime Video on a Smart TV

To reset Prime Video on a Samsung TV, follow these steps:

  1. Turn off the TV.
  2. Press and hold the power button for about 20 seconds.
  3. Turn on the TV and clear the cache. You can access the TV menu by clearing the browsing history or restoring Smart settings.

Updating Prime Video on Smart TVs

To update Prime Video on smart TVs, follow these steps:

  1. Check if the application is updated to the latest version.
  2. Open the app store used to install the application on your device.
  3. Search for the app and go to the details page.
  4. If an update is available, you will find the option to update.

Restarting Prime Video

To restart Prime Video, follow these steps:

  1. Restart the device using the remote control.
  2. Press and hold the Select and Play buttons simultaneously for a few seconds.

How to Reset Amazon Prime Video

To reset Amazon Prime Video, follow these steps:

  1. Press and hold the right and back sides of the navigation circle for ten seconds.
  2. A prompt will appear on the TV screen to continue or cancel the factory reset.
  3. If no choice is made, the device will automatically reset after a few seconds.

How to Get a Callback from Amazon

To contact an Amazon operator, simply open the Amazon website or app, search for support for your specific issue, and select the "Phone" option to contact them. You can also contact Amazon customer service via email.

Changing the Country on Amazon Prime Video

To change the country on your Amazon account, follow these steps:

  1. Go to "My Content and Devices" on the Amazon website or app.
  2. Click on "Preferences" in the Country Settings section.
  3. Click on "Change" and choose or enter the desired address.
  4. Click "Update."

Updating Prime Video Apps on LG Smart TVs

To update Prime Video apps on an LG Smart TV, follow these steps:

  1. Turn on your Smart TV and click the "Home" button on the remote.
  2. Click on "LG Content Store."
  3. Choose the application and click on "My Apps."
  4. The apps should appear on the TV. Click on each one and, if available, click "Update."

Exiting Prime Video Apps

To exit the Amazon app, follow these steps:

  1. Open the app and click on the menu at the top left, which has an icon similar to ☰.
  2. Select "Settings."
  3. Scroll to the bottom and select "Exit."

How to Access Prime Video in the UK

To access Prime Video in the UK, follow these steps:

  1. Install a Virtual Private Network (VPN) and connect to a server in the desired country.
  2. Connecting to the US or UK provides access to the most extensive Amazon Prime catalog.
  3. Access Amazon Prime, choose a series or movie to stream, and enjoy!

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