To unlock your phone without a PUK, you will need to visit an authorized center of your phone provider and request a new SIM card. This way, you can unlock the SIM without using the PIN or PUK.
Finding the Device PIN
If you received a folder or an ERC envelope containing the security codes of the device (PIN, PUK, and Emergency Code) upon release, you can find the PIN there. The PIN, consisting of eight characters, is used to activate the signature device. It can be sent to you both in paper format or virtually via email.
Using the PUK Code to Unlock the Phone
To unlock the phone using the PUK code, follow these steps:
- Type the following code: 05, PUK code, PIN code, and PIN number.
Restarting a Samsung Device
To perform a reset on a Samsung phone, follow these steps:
- Tap "Settings" when you go to the applications menu.
- Choose "General Management" (or "Backup and Reset" for older models).
- Click on "Reset" and select "Factory Data Reset".
Using the Home Button to Reset a Locked Samsung
If your latest Samsung device cannot remove the battery or the back cover and does not have a physical Home button, you can reset the locked device using this technique to avoid using the Home button:
- Press the power button for a few seconds until the smartphone stops working.
Restoring the Lock Screen and Performing a Reset
If you forget the lock screen sequence after multiple attempts to unlock the phone, follow these steps:
- Enter your Google account username and password that you have already entered on your phone.
- Set up the lock screen again.
To reset the phone, follow these steps:
- Click on Factory Data Reset.
- Press the Menu button on the phone screen.
- Click on Settings.
- Select Privacy by scrolling down.
- Click on Factory Data Reset.
How to Erase All Information from Your Phone
To erase all information from your Android phone, follow these steps:
- Select the menu button on an Android device and find Settings.
- Choose System and Factory Data Reset.
- Finally, select the option to Reset Phone.
Why Does a Phone Freeze?
A smartphone can suddenly freeze for various reasons, such as having too many apps open simultaneously, an unstable operating system, or a webpage that crashes, causing the rest of the phone to freeze.