Cosa fare quando non va il Wi-Fi TIM?

If you are experiencing difficulty with your internet connection, follow these steps to troubleshoot the issue:


  1. Check the LED lights on your fiber modem. They should be green and illuminated. If the LED lights are not functioning or not lit up, we recommend the following:

    • Restart the modem.
    • After connecting a PC or tablet to the modem, wait for the internet indicator light to turn green.
  2. After resetting the TIM modem, what should you do next?

  3. The devices provided by the operator generally configure automatically without the need for manual internet settings.

  4. How can you restart the Windtre modem?

    • Locate the reset button on the back of the modem.
    • Press and hold the reset button for a few seconds until the LED lights start flashing.
    • There is no need to reconfigure the ADSL-Fiber connection parameters or repeat the registration process.
  5. How can you restart the Wind modem?

    • The only solution is to press the reset button on the back of your Wind modem.
    • To restart, hold down the reset button for approximately 30 seconds.
    • Use a toothpick or similar object to press the reset button.
  6. How to enable Wi-Fi access on Android?

    • Select "Settings".
    • Depending on your device, choose "Wireless Connections", "Networks", or "Internet".
    • Select a Wi-Fi environment.
    • Enable the Wi-Fi network.
  7. How to automatically activate Wi-Fi on Android?

    • Open the settings and access the wireless networks section.
    • Choose "Wi-Fi+" and enable it.
    • Wi-Fi+ can automatically switch to a mobile data network when the device is in an area with a weak Wi-Fi signal.
  8. How to activate Wi-Fi on the TIM modem?

    • Use the settings menu on your device to enable Wi-Fi.
    • Find the Wi-Fi network name on the label.
    • Do not use the encryption key.
    • Press and release the Wi-Fi/LED button on the modem quickly.
  9. How can you tell if the TIM modem is working?

    • Power light: This light indicates if the modem is connected and powered on correctly. It should be solid rather than flashing.
    • Communication line (ADSL, VDSL, or Fiber): This light indicates if the modem is properly connected to the telephone exchange.
  10. Which lights are necessary for the modem? Which modem lights should be on when the service is active?

    • The POWER and WAN lights (the first two lights) should be green and solid.
    • The third light (the Internet light) should be green and either solid or flashing.
    • When the 2.4G and/or 5G light is on, it means there is a Wi-Fi connection.

Current Status of TIM: "TIMha"

Issues Percentage of Reports
Internet issues 6.94%
TIM issues 6.29%
TIM down 5.40%
Telecom helpline issues 2.88%
Internet issues today 6.94%

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